Service Delivery Model
The service delivery model defines your role and ours in operating the EV charging process.
Role Distribution
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Charging Station Operator – responsible for physical installation and maintenance of the charging infrastructure, energy supply, station servicing, and ensuring operational efficiency.
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Charging Service Provider – serves end users (drivers), manages pricing, invoicing, payment handling, subscriptions, reporting, and makes the station available through a mobile app or portal.
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Charging Technology Provider – delivers the IT system for managing chargers (platform), integration with payment systems, driver app, backend and API interfaces, as well as technical support for the software.
| Role | Station Operator | Service Provider | Technology Provider |
|---|---|---|---|
| Physical maintenance of the station | ✅ | ❌ | ❌ |
| Shown as seller on the charging invoice | ❌ | ✅ | ❌ |
| Tariff and subscription management | ❌ | ✅ | ❌ |
| Payment and settlement handling | ❌ | ❌ | ✅ |
| Software delivery and system integration | ❌ | ❌ | ✅ |
| Technical support | ✅ local | ✅ service-related | ✅ technical |
EV24® as Technology Provider
In the standard model, you as the charging station owner act as both the station operator and the charging service provider.
EV24® provides the technology that enables you to deliver services to your customers.
| Responsibility | Who |
|---|---|
| Physical maintenance of the station | Operator |
| Shown as seller on the charging invoice | Operator |
| Tariff and subscription management | Operator |
| Payment and settlement handling | EV24® |
| Software delivery and integration | EV24® |
| Technical support | Operator (local), EV24® (technical) |
EV24® as Charging Service Provider
For organizations without legal personality, or in specific countries where a custom setup is required,
EV24® may act as the service provider.
To enable this, please contact us to configure a custom subscription plan.
| Responsibility | Who |
|---|---|
| Physical maintenance of the station | Operator |
| Invoicing end users | EV24® |
| Tariff and subscription management | EV24® |
| Payment and settlement handling | EV24® |
| Software delivery and integration | EV24® |
| Technical support | Operator (local), EV24® (technical) |